Shipping Policy
Hong Kong Saijun Limited
Last Updated: October 2025
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Once your order is shipped, you will receive an email notification with tracking information.
Please note that processing time may be slightly extended during holidays or high-demand periods.
2. Shipping Destinations
We offer worldwide shipping from our Hong Kong warehouse.
Our main shipping destinations include Asia, Europe, North America, the Middle East, and Africa.
If your country or region is not listed at checkout, please contact our support team for assistance.
3. Estimated Delivery Time
Delivery times may vary depending on your location and the selected shipping method.
| Region | Estimated Delivery Time |
|---|---|
| Asia (Hong Kong, Singapore, Japan, etc.) | 5–10 business days |
| Europe & North America | 7–14 business days |
| Middle East & Africa | 10–20 business days |
| Remote Areas or Islands | 15–25 business days |
Please note: these are estimated times only. Actual delivery may vary depending on local postal or customs processing.
4. Shipping Fees
Shipping costs are calculated at checkout based on the weight of your order and destination country.
We occasionally offer free shipping promotions — please check our homepage banners or promotional emails for current offers.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email.
You can use this number to track your shipment directly on the carrier’s website or through our Order Tracking page.
6. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your local government.
These charges are not included in the product price or shipping fee, and are the responsibility of the customer.
Hong Kong Saijun Limited is not responsible for delays caused by customs clearance procedures.
7. Delayed or Lost Packages
If your package is delayed beyond the estimated delivery window, please contact us at fangsaijun4793@outlook.com with your order number.
We will help you check the shipment status and work with our logistics partners to resolve the issue.
If a package is confirmed lost, a replacement or refund will be arranged.
8. Wrong Address or Failed Delivery
Please ensure that your shipping address is accurate and complete before confirming your order.
We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address, the customer will be required to pay reshipping costs.
9. Multiple Items in One Order
If your order contains multiple items, they may be shipped separately to ensure faster delivery.
You will receive tracking information for each shipment if applicable.
10. Contact Us
If you have any questions about shipping or your order status, feel free to contact us:
📧 Email: fangsaijun4793@outlook.com
📞 Phone: +852 97713764
📍 Address: RM03, 24/F, Ho King Comm CTR, 2–16 Fayuen ST, Mongkok, Kowloon, Hong Kong
