Refund and Returns Policy

Hong Kong Saijun Limited
Last Updated: October 2025

1. Overview

We want you to be completely satisfied with your purchase from Hong Kong Saijun Limited.
If you are not happy with your order, we offer returns and refunds under the conditions below.
Please read this policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original packaging
  • Include all tags, accessories, and labels
  • Be returned within 14 days of delivery

Items that do not meet these conditions may not be eligible for a refund or exchange.

3. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

  • Earrings and other intimate jewelry
  • Beauty or skincare tools
  • Personalized or custom-made items
  • Gift cards or promotional items

If you are unsure about the eligibility of an item, please contact our support team before returning it.

4. Return Process

To initiate a return, please contact us at:
📧 fangsaijun4793@outlook.com

Include the following details in your email:

  • Your order number
  • The item(s) you wish to return
  • The reason for return (optional photo evidence if damaged or defective)

Once approved, we will provide you with the return address and instructions.
Please note that customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of receiving your order.
Provide photos and a description of the issue.
We will replace the product at no additional cost or issue a full refund, depending on your preference.

6. Refund Processing

Once we receive and inspect your returned item:

  • You will receive an email notification confirming approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 5–7 business days.

Please note: processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account or PayPal again.
  2. Contact your credit card company or payment provider — it may take some time before your refund is officially posted.
  3. If you’ve done all this and still have not received your refund, please contact us at fangsaijun4793@outlook.com.

8. Exchange Policy

We currently accept exchanges for:

  • Wrong size
  • Wrong item shipped
  • Defective products

To request an exchange, contact us within 14 days of delivery.
Exchanges are subject to product availability.

9. Return Shipping Costs

Customers are responsible for all return shipping costs unless the product is proven to be faulty or incorrect.
We recommend using a trackable shipping method and keeping your proof of postage.
We are not responsible for lost or untraceable returns.

10. Cancellations

If you wish to cancel an order, please contact us within 24 hours of placing it.
Once the order has been shipped, we cannot guarantee cancellation.

11. Contact Information

For all return, refund, or exchange inquiries, please reach out to:

Hong Kong Saijun Limited
📍 RM03, 24/F, Ho King Comm CTR, 2–16 Fayuen ST, Mongkok, Kowloon, Hong Kong
📧 fangsaijun4793@outlook.com
📞 +852 97713764