Frequently Asked Questions (FAQ)

Hong Kong Saijun Limited

1. What products do you offer?

Hong Kong Saijun Limited specializes in women’s fashion accessories and personal lifestyle items.
Our collections include jewelry, handbags, scarves, hair accessories, beauty tools, home gifts, and travel essentials.

2. Do you ship internationally?

Yes, we offer worldwide shipping.
Delivery times and costs may vary depending on your country or region.

3. How long does it take to receive my order?

All orders are processed within 1–3 business days.
After processing, shipping usually takes 7–14 business days, depending on your destination and local postal services.

4. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link.
You can use this link to check the latest delivery status online.

5. What should I do if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receipt.
Email us at fangsaijun4793@outlook.com with your order number and photos of the issue.
We’ll arrange a replacement or refund as soon as possible.

6. Can I return or exchange my purchase?

Yes. We accept returns and exchanges within 14 days after delivery, provided that:

  • The item is unused, unworn, and in original packaging.
  • Proof of purchase is provided.
    Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

7. How do I contact customer support?

You can reach our support team through:
📧 Email: fangsaijun4793@outlook.com
📞 Phone: +852 97713764
📍 Address: RM03, 24/F, Ho King Comm CTR, 2–16 Fayuen ST, Mongkok, Kowloon, Hong Kong.

8. Do you offer discounts or promotions?

Yes! We frequently provide seasonal sales, new collection offers, and flash deals.
Subscribe to our newsletter or follow our homepage banners to stay updated on special promotions.

9. Are your products suitable for gifts?

Absolutely. Many of our items—such as jewelry, handbags, and scarves—are perfect for gifting.
We also offer gift packaging options upon request during checkout.

10. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods.
All transactions are encrypted for your safety.

11. Can I cancel my order after payment?

If you wish to cancel, please contact us within 24 hours after placing your order.
Once the order has been shipped, we cannot guarantee cancellation.

12. Do you have a physical store?

Currently, Hong Kong Saijun Limited operates as an online boutique.
All purchases are made securely through our website, and we ship directly from our Hong Kong warehouse.

13. How can I stay updated on new arrivals?

You can subscribe to our email newsletter to receive updates on:

  • New arrivals
  • Seasonal collections
  • Exclusive promotions and early-bird offers

14. Are your products authentic and high quality?

Yes. Every product is carefully curated and quality-checked before shipping.
We partner with trusted manufacturers to ensure premium craftsmanship and elegant design in every piece.

15. What currency are your prices listed in?

All prices are shown in USD by default. You can switch to other currencies on the website if available.

Contact Information

Hong Kong Saijun Limited
📍 RM03, 24/F, Ho King Comm CTR, 2–16 Fayuen ST, Mongkok, Kowloon, Hong Kong
📞 +852 97713764
📧 fangsaijun4793@outlook.com